Because
Venali Integrates fax with our IT systems it delivers powerful
productivity benefits. Many employees need frequent access
to our faxes. Rather than taking many minutes to access
this information in paper files - now they get what they
need with a few clicks right from their desktop.
Venali Enables Nationwide Money Services, Inc. to Keep
Your
Money Flowing
The Company
Headquartered in North Florida, Nationwide Money Services,
Inc. (NMS) was founded with a mission to emerge as a leader
in the ATM industry. Working with financial institutions
and major chains, NMS provides turnkey outsourced ATM management
solutions that include cash, project and account management
services. In addition, NMS provides proprietary ATM branding
and processing for 43 financial institutions with over 390
branded ATMs nationwide.
The Challenge
Nationwide Money must manage in-bound and out-bound faxing
between numerous different financial institutions and armored
car carriers to support some of their core business processes.
This daily flow of faxes needed more efficiency than simple
fax machines could offer. There were too many employee trips
to the fax machines and the fax information was too separated
from the related IT resources Nationwide already had in place.
One example is the numerous faxes received from armored car
carriers each time they replenish an ATM with cash. These
faxes required processing and filing; receiving them on fax
machines created the need for manual routing and filing processes
that were cumbersome and prone to errors.
The Strategy
Nationwide Money chose Venali Desktop Fax Services enabling
employees to send, receive and manage faxes using their existing
e-mail systems. With very little employee training and no
need for separate phone lines or servers, deployment was
simple and fast.
Benefits
Increased productivity and accuracy was achieved as
a direct result of using Venali Internet Fax; employees
perform the same tasks as before but with increased speed
and accountability. Faxes are now filed electronically
with key fax log information like sent and received dates/times.
The digital documents are now available to the numerous
employees that need access to them right from their desktop
with just a few clicks.
Application and Document Profile
Email: Microsoft® Outlook
Fax Document Format: TIFF
Inbound Document Profile
• Customer claim documents (disputed ATM transactions)
• ATM cash order form
• Currency order confirmation
• ATM replenishment
