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venali voice solutions
Easily deliver alerts, notifications,
and other audible messages to your customers
Venali Voice is a voice messaging delivery platform capable of reaching
thousands of recipients in minutes. When you have a message that
needs to quickly reach a large audience, Venali Voice is an ideal
solution.
With minimal effort and without tying up phone lines, Venali Voice
lets you increase efficiency and productivity while reducing costs.
There’s no need for live attendants to contact your customers;
now you can reach thousands of customers with time critical information
using Venali Voice services. Instantly send message alerts, notifications,
reminders, political calls, surveys, product updates, promotions,
data gathering, invitations, and more.
Highly customizable, Venali Voice offers various solutions for producing
and delivering a voice message or campaign based on your requirements.
By outsourcing voice message transmission over the Venali secured
voice/fax gateway, start-up costs are eliminated and there’s
no capital investment on voice hardware, or IT personal. A fully
scalable global IP voice/fax network with virtually unlimited voice/fax
capacity provides secure, rapid and highly reliable voice messaging
and document distribution.
| Venali Voice
Features |
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Create,
Schedule, send voice messages at your convenience right from
your desktop. |
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Optimal
live and answering machine detection capabilities – Send
a voice message to a live recipient, or an alternate message
to voice mail. |
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Hot key
call transfer — Prompt recipients to press a button to
speak with a live representative, IVR system, or third party
with powerful call transfer capabilities. |
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Start/Stop
timer, schedule the start and end time of your voice campaign. |
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Multi-million
calls per day capacity |
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Interactive
real time web monitoring |
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Online schedule
management — Schedule, change, or cancel deliveries |
| Business
Benefits |
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Provides
a cost-efficient and effective solution for alerts and notifications |
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Lowers
call center overhead costs and enhances productivity |
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Costs less
on average then postage |
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Reduces
time of delivery – reach customers in minutes |
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Reduces
inbound status inquiries/calls with proactive update notifications |
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Contacts
recipient in the voice, tone, and urgency you prefer |
Venali Voice for Enterprise
Venali Voice for Enterprise provides medium to large-scale corporate
customers with the ability to deploy an automated voice messaging
process using a our Web Services API. Seamless integration with
enterprise systems permits customers to instantly notify recipients
of critical, time sensitive information via voice notification.
User’s pre-specified data fields; along with call detail information
can be extracted real-time from a legacy application to quickly
deliver a message via the Venali telephony gateway.
Email, calendar management, CRM, web interfaces, and customer service
software are just a few of many applications voice messaging can
be integrated with. The system extracts the customer’s specified
who, what, when, and how information to deliver instant voice messaging
worldwide.
Venali Voice Professional Services
Venali Professional Voice Services provide customers the ability
to design the call flow criteria with the recipient’s interaction
in mind. When the campaign calls for complex multi-wav, multi-optional
call flow menu processes customized for hundreds of thousands of
recipients our voice professionals are there for you. Our team of
professionals will build your customized call flow with optimal
quality assurance designed for effective delivery. Whether the campaign
calls for a user survey, multi-menu call routing options, or recipient
specific batch messaging, the Venali Voice Professional Services
team is here to help you.
| Professional Services
Specific Features: |
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Quality
Assurance testing |
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Call flow
implementation |
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Costs less
on average then postage |
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Dynamic .WAV file insertions |
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Data collection
capabilities |
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Multi-channel alerting solutions,
designed to support delivery of alerts across multiple channels,
including automated voice, fax, and short messaging service
(SMS) |
Venali Voice for Desktops
Venali Voice for Desktops puts the power of campaign management
in the user’s hands. With no startup costs and no system integration
requirements, Venali Voice Desktop customers can start sending voice
messages immediately. Customers simply upload a wav file and recipient
database, and can schedule and launch voice calls from anywhere
at anytime. Since Venali Voice Desktop is a web service based application,
all that’s required is a computer with Internet access. Venali
Voice Desktop is ideal for SOHO users with minimal IT resources
who want an easily implemented solution.
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