case file: biotechnology company
Profile
Industry: Biotechnology
Needs: Internet
Fax Desktop Solutions
improving communications and cutting costs
with a complete solution
Overview
Venali's client is a global biotechnology company specializing in discovering
and developing drugs for human health care through genetic engineering.
Established in 1978, the company operates independently and strategically
researches, develops, manufactures, and markets its own products. The
company's research and development activities are focused on novel products
to treat inflammatory and autoimmune diseases, neurological diseases,
cancer, fibrosis and congestive heart failure. The company also licenses
drugs it has developed to other top pharmaceutical companies.
Company headquarters is located in Cambridge, Massachusetts and its international
headquarters is located in Paris. The company currently employs over 2,000
employees worldwide.
Key Issues
The worldwide pharmaceutical market is highly competitive. Rising drug
development and operating costs as well
as fierce competition among rival companies has accelerated the need to
curb operating expenses, including communications costs. In this environment,
the client's challenge is to remain at the forefront of technology
while putting in place an infrastructure that allows for efficient use
of administrative resources.
For the client, document distribution and delivery is mission-critical
for its R&D. Many of the company's research centers are off-site and
rely on fax communication rather than email to maintain the integrity
of confidential material and research data. It's essential that the volume
of documents that the company generates - study protocols, research coordination,
reporting and updates, and general corporate communications - are delivered
unaltered and with confirmation of receipt. A solution was needed to enhance
the company's competitive edge
and reduce administrative costs at the same time. Furthermore, their previous
document delivery infrastructure
didn't meet advanced demands for efficiency and flexibility.
The company also wanted to improve the process of prescription requests
and information submittals from
doctors. The previous solution, whereby customers faxed requests that
were manually entered into a database, was cumbersome to internal departments.
An in-bound fax to email solution was needed to integrate these databases
into the company's corporate CRM application, enabling the company to
provide better customer
service for increased long-term sales.
The Venali Solution
IP (Internet Protocol) fax messaging is a cost-efficient, secure and reliable
method for corporate communications. Venali's client chose IP fax because
it offers superior benefits over a conventional fax server solution without
the need for new capital investment and associated maintenance costs.
The company looked at several
competitors offering an IP solution, but Venali was able to accommodate
the company's needs by providing a smooth, seamless integration into their
Lotus Notes system, and by offering feature-rich fax functions that are
secure and reliable. Venali offered a cost-effective, easy to implement,
and scalable solution for a growing user base.
Venali helped the company create a customized user interface in Lotus
Notes by adding a fax option for sending documents quickly and easily
- the user just clicks the "fax" button from the application.
This solution enables Venali's client to conveniently deliver their corporate
communications to multiple sites simultaneously and to track delivery
of these documents through the Venali Account Management Center.
Venali was also able to incorporate the company's vast quantity of existing
toll-free company numbers, and provide additional in-bound fax numbers
in their local area code, as well as many U.S. cities, France and Germany.
The company's goal in selecting Venali
was to leverage its existing infrastructure and investments.
Due to Venali's flexibility and customized integration, Venali's client
now operates and communicates
more efficiently, both internally and externally, when sending and receiving
urgent documents.
Business Benefits
| • | Zero capital cost, installation expenses and operating overhead |
| • | No changes to existing IT infrastructure required |
| • | A single global IP-based fax solution is easy to deploy and implement for multiple locations and platforms, company-wide |
| • | Infinitely scalable fax capacity without any additional hardware, software, or maintenance |
| • | Company confidentiality
is enhanced with secure delivery, ensuring that only intended recipients
receive and view message content |
| • | Assigned, toll-free and metropolitan in-bound numbers are available to accommodate existing company numbers and eliminate disruption of service |
| • | Venali Network Operations Center (NOC) is staffed 24/7 to ensure continual uptime and successful transmission of documents |
| • | Venali Account Management Center provides real-time fax reporting and account administration online |
About Venali
Venali is a premier provider of innovative eMessaging solutions. The company's
Internet Fax Desktop Solutions
and Internet Fax Production Solutions enable organizations to improve
the flow of crucial business data between customers, suppliers, partners
and employees.
Venali operations began in 1996 and have experienced rapid growth over
the past 7 years. In this time, the company has acquired an expansive
customer base of Fortune 2000 corporations across a wide range of
industries, and formed strategic alliances with industry leading software
manufacturers and telecommunications companies.
The company has corporate headquarters in Miami, Florida, and an international
office in Munich, Germany.
Contacts
www.venali.com
sales@venali.com
Phone: 1 786 276 0770
Fax: 1 305 695 4022
