Viewing the status of sent fax transmissions
Under the "current activity" section of "My Account", enter a specified time period under "Faxes sent" and click "go". A page is generated with the following information in graphical form:
• where faxes are going
• number of faxes sent
• how many faxes were delivered
• reasons why faxes did not go through
Click on the "view call details" on the right-hand side of the screen and a list of all faxes sent during the specified time will appear, with the most recent ones displayed first. The following information is displayed for every fax: Date/Time, Sender, Destination, Phone Number, Pages, Duration, Charge, Status.
If a red "x" under the Status column appears, this means the fax transmission was unsuccessful. A green checkmark under the Status
column signifies that the transmission was successful.
Viewing the status of received fax transmissions
Under the "current activity" section of "My Account", enter a specified time period under "Faxes received" and click "go". A list with the most recent faxes received is displayed. Each fax received contains the following information: Date/Time, Sender, Destination, Phone Number, Pages, Duration, Charge, Status.
Modifying incorrect email addresses in the "fax numbers" section
This section is for viewing only. To change this information, a user must have administrative privileges.
Searching for faxes sent to a particular number
In the "faxes sent to a specific number" field, under "current activity" of "My Account", insert the phone number including area code, followed by the percentage sign. Use the country code "1" within the U.S. and Canada. Do not include any international dialing codes/prefixes
(such as 9, 0, 011, etc.)
For example:
A fax sent to New York City
The number 1 212-555-1212 is entered as 12125551212%
A fax sent to a number in Santiago, Chile
The number +56 2 546 6629 is entered as 5625466629%
Searching for faxes sent by area code only
In the "faxes sent to a specific number" field, under "current activity" of "My Account", insert the phone number including area code, followed by the percentage sign. Use the country code "1" within the U.S. and Canada. Do not include any international dialing codes/prefixes
(such as 9, 0, 011, etc.)
For example:
Any calls to New York City
Entered as 1212%
Searching for faxes sent by country code only
In the "faxes sent to a specific number" field, under "current activity"
of "My Account", insert the phone number including area code, followed
by the percentage sign. Do not include any international dialing codes/prefixes (such as 9, 0, 011, etc.)
For example:
A call to England
Entered as 44%
Obtaining a list of fax numbers assigned to an account
Users can obtain a list of Venali's local and toll-free in-bound virtual fax numbers under the "fax numbers" section of My Account. This list makes
it easy to verify that the fax to email numbers correspond with the correct email addresses.
Receiving a Call Detail Record (CDR)
Go to "request CDR" of "My Account" to receive via email an electronic report of fax activity in zipped format that is suitable for import into other applications.
Adding an email address to an account
Go to "email accounts" under "My Account". Please note that only the
email addresses displayed are able to send faxes using this account.
Removing an email address from an account
Go to "email accounts" under "My Account" to remove email addresses.
