Venali Feedback Survey

venali feedback survey
Venali would like to get your opinion about how we can serve you better. Please fill out the following survey to help us analyze and improve the Venali website.

The Website

What were you primarily looking for today while visiting venali.com? Choose one:

	Searching for an eMessaging solution
	Get product information
	Compare Internet Fax services
	View a product demo
	Become a channel partner
	Check account status
	Register new customers
	Get tech support
	Other

Did you find what you were looking for?
Yes No

If no, please tell us why:

How did you find out about and decide to visit venali.com? Choose one:

	Internet search
	Business contact
	Industry magazine
	Online advertisement
	News/Press release
	Venali representative
	Other

Which areas of venali.com are you visiting today?

	Internet Fax solutions
	Channel programs
	News
	Demos
	Account Management Center
	Venali representative
	Other

How many times have you visited venali.com this month? Choose one:

	1-2
	3-5
	More than 5

Have you visited a site offering similar services in the past month?
Yes No

If yes, how many times:

	1-2
	3-5
	More than 5

Have you used Internet Fax services prior to your experience with Venali?
Yes No

If yes, with what company?

For what services?

	Email to fax
	Fax to email
	Total desktop package
	Production fax
	Web to fax

What is your current fax solution? Choose one:

	In-house fax server
	Stand alone fax machine
	Outsourcing with other vendor
	Other

Which best describes your business? Choose one:

	Corporation
	Small business/SOHO
	Developer
	Consumer

Do you plan to upgrade your current fax system in the near future?
Yes No

If yes, when?

	30 days		6 months
	60 days		1 year
	90 days

How many employees in your company will be enabled as desktop users?

	Less than 25
	26-100
	101-500
	Greater than 500

Who in your organization is responsible for making this type of purchase decision?
Choose one:

	Sales Manager
	Marketing Manager
	MIS Director
	IT Director
	CEO
	Other

How often do you use the following support resources that we offer on venali.com?
Choose one in each row:

	Often	Sometimes	Never
Get Answers
Data Sheets
White Papers
Presentations
Email support
Phone support

Please rate your overall satisfaction with your ability to find answers to product or technical questions on venali.com. Choose one:

	Extremely satisfied
	Very satisfied
	Satisfied

	Very dissatisfied
	Extremely dissatisfied

Please rate venali.com on the following:
(1 being the worst and 5 the best)

	1	2	3	4	5
Speed of site
Ease of navigation
Product Demos
Account Management Center
Product Information
Support Documents
Technical Product Information
Technical Support

Please add any additional comments you may have regarding your experience with venali.com.

Products and Services

If your company is currently deploying Venali innovative eMessaging solutions, please rate your satisfaction with the following services:
(1 being the worst and 5 the best)

	1	2	3	4	5
Email to Fax
Fax to Email
Total Desktop Package
Production Fax
Web to Fax

Tell us about other services you would be interested in?

During your recent visit to the Venali website, for which of the following did you need support?
Choose one:

	A Venali product or service you or your company have purchased
	A trial version of a Venali service

We appreciate your time. Thank you for participating in this survey.


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